About Us

Our business philosophy is simple: “If we treat people right, the word gets around.” This approach is the key ingredient that has kept Mr. Window growing for the past 30 years, and kept satisfied customers coming back for more as well as referring their friends, family, and neighbors to do business with Mr. Window.

Why choose Mr. Window:

  1. Your satisfaction with our work is guaranteed
  2. Thirty years in business with thousands of satisfied customers
  3. Locally owned and operated family business
  4. Window and door installers are trained professional employees of Mr. Window

Our Showroom

Our Mission Statement

Our mission is to manage a professional specialty remodeling company while providing our employees an opportunity to earn a good living and have a comfortable work environment. We strongly feel that a happy, content employee is our best assurance of building and continuing a successful business. Our uniqueness in the marketplace is based on our personal attention towards our customers during the sales presentation, throughout the installation process, and long after with any follow-up services and specialty marketing plans. This personal and individual attention separates us from our competition. We want our name to instill respect from our competition as well as prospective and past customers.

Joe Guzzi - Owner

About Joe

Joe, is originally from Pittsburgh, Pennsylvania, where he was educated as a mechanical engineer. He later moved to Indianapolis area to raise his family where he transitioned into project management engineering before owning his own business, Mr. Window. As a small business owner Joe plays many roles at Mr. Window. His days start at sun up and end at sun down, they are filled with phone calls, emails and follow ups concerning product ordering, delivering and quality control. While out on the road attending meetings, sales calls, and following up with customers, it is imperative to have reliability at home base. Therefore, he relies a great deal on both his General Manager, Shelley and his Production Manager, James. He remains hands on with his managers down to every detail when it comes to the bookkeeping, payroll, marketing, human resources, and ordering of materials. As a team they work together managing the office and installers by keeping communication lines open to ensure that jobs are brought to completion in a timely manner. It is of upmost importance to Joe that his customers receive the best products and are completely satisfied with their professional installation. Therefore, he continuously strives hard to maintain relationships with manufacturers that sell windows that improve not only energy efficiency, but the aesthetic appeal to the customers home as well. Joe spends a great deal of his time between the office and home. However, when he isn’t working with windows and doors, he loves to spend time with his family and enjoy his hobbies. One of his favorites, is restoring classic cars.

Shelley Williams – General Manager

About Shelley

Shelley’s management experience spans over 17 years. She is the primary voice that customers hear when calling Mr. Window where she holds a key position that enables her to play a vital role in the success of the team and company growth. As General Manager, she represents both Joe, and Mr. Window Company with a long-term vision of both customer and employee satisfaction. Shelley plays a major role in all aspects of the business, which include but not limited to bookkeeping, billing, payroll, marketing and human resources. Her days are filled with these tasks while communicating with both prospective and established customers as well as managing installation appointments, and coordinating sales. Her reliability to meet important deadlines while maintaining open communication with the Mr. Window team and customers is unsurpassable.

“I don’t take my position with Mr. Window lightly. It is important to me that not only my team is happy but our customers are completely satisfied. There is power in a group of people who work together toward a common goal and here at Mr. Window we pride ourselves in that goal, which is A HAPPY CUSTOMER! Customer satisfaction is the backbone of our business and our uniqueness in the marketplace is based on personal attention to each customer’s desires. We realize a great amount of our customer base comes from repeat business from previous customers and their referrals of friends, family, and neighbors. Moreover, maintaining a small business environment awards us the opportunity to discuss any customer concerns that may arise, enabling us to resolve the issue quickly. I truly believe that this concept is what has assisted in the success of Mr. Window the past 30 years. Without major advertising in the paper, television or billboards, Mr. Window has remained a successful top-rated window business in Indianapolis. As stated before, we have a commitment to providing superior products and customer service. To solidify our great customer service throughout the years, we have earned 17 consecutive Super Service Awards from Angie’s List.”

James Eikman– Production Manager

About James

James has 24 years in the window business beginning as an installer, with seven of those years being spent as an installer right here at Mr. Window. In October of 2016, James was promoted to the position of production manager. His organizational skills and accuracy are important qualifications which play an integral role in both the production and service side of the company. James has great relationships with our manufacturers, salesmen and installers. He is an essential team player that assists in the job process on all levels. Once the sale is made, James is the “middle man” that the customer sees for the job check and measurement of the project. This is the tedious part of the contract to confirm that all windows or doors are measured properly for the next phase of the proposed project. From this point, he assists in the ordering process, and is the individual responsible for receiving the shipments from the warehouses. If any warranty or service work is needed after job completion, James is the technician who will perform the service to ensure guaranteed customer satisfaction! James has proven his worth to Mr. Window numerous times and is an INVALUABLE ASSET!

Mike Sullivan – Sales Associate

About Mike

Mike hails from Brownsburg, Indiana. Previously, he worked in Marietta, Georgia, selling decking, roofing, kitchen remodeling products, replacement windows, siding, and doors. Mike maintains that outstanding salesmanship requires a complete understanding and execution of the sales process. Mike believes that honesty, integrity and customer happiness are the most important aspects of the job. His areas of expertise are sales presentation, creativity and design. Mike is a great conversationalist which is what makes him such a strong salesman for Mr. Window. He can have a conversation with anyone, anytime. When he isn’t working, Mike enjoys spending time with his wife and 4 children or playing a few rounds on the golf course.

Mike Louden – Installer

About Mike

Mike has worked for Mr. Window installing windows and doors since 1994. As Mr. Window’s lead installer, Mike manages the installation worksite and makes service calls. He is particularly adept at measuring, the precision of which is the foundation of every successful window and door installation. Mike’s expertise as an installer is derived from his years of work in the field prior to joining Mr. Window. Mike is a lifelong student of continuous improvement. No matter how many windows and doors he’s installed during his career (“too many to count,” he says), he has one objective for each new job:” I try to make my next project better than the last one.” Mike’s service orientation is a great fit with Mr. Window’s. For example, he’ll do the measurements for Mr. Window jobs at night or during the weekend to accommodate customers’ schedules.

Shawn Walker – Installer

About Shawn

Shawn has been with Mr. Window since 2014 and does a great job of making customers happy and getting the job done efficiently without sacrificing quality. Originally from Crawfordsville, Indiana, Shawn has 20 years of experience in the window and door industry. We seek out the best, highly-skilled installers and Shawn is a great example of that. The most important thing to Shawn when on the job is making our customers happy. Shawn has a mind for problem solving; he enjoys building computers, hunting and fishing in his free time.

Matt Boyd – Installer

About Matt

Matt comes to Mr. Window with 15 years of experience and knowledge in the window installation industry where he began installing sunroom windows and patio doors. He truly enjoys his job and it shows in each of his installations. He takes his time and pays attention to detail to ensure complete customer satisfaction. Moreover, he does a remarkable job of keeping communication lines open with the customers while the installation process is occurring. Matt consistently gets raving reviews from customers stating how impressed they are with his work and how friendly he was with them at the job site. His skillset is an invaluable asset to our company and we are proud to have him as part our team. When Matt isn’t installing, he enjoys spending time relaxing with his family and playing pool or darts with his friends.

Devin Eikman – Installer

About Devin

Devin Eikman is the son of our Production Manager, James. When talking to Devin about how he got introduced to the window installation field; he stated he has been around it his whole life because he watched his Dad install. His experience has continued to flourish and he is growing in his trade. Devin is a valuable asset to the Mr. Window team and plays a vital role in assisting installations to ensure they are completed efficiently and professionally. He enjoys meeting new people while installing their windows and doors. When he isn’t working, he enjoys spending time with family and his girlfriend, who is expecting their first baby boy this winter, December 31, 2017.

Goals, Concepts & Principles at Mr. Window

We sell and install windows and doors, and we service what we sell.

We work hard to maintain a top-notch reputation in the marketplace and consistently receive Angie’s List Super Saver Award. Less than 5% of the companies on Angie’s List are eligible for the award and a smaller percentage of companies are awarded the honor.

Our goal is to be the best window and door company in the Indianapolis area. There’s tough competition in our business. We face new challenges each and every day. In order to reach our goal, it’s mandatory that we demonstrate the highest level of professionalism while maintaining an acceptable level of profitability.

We do not try to be, nor do we want to be, known as the cheapest company in the business. Our business is built on the promise that we provide high quality products, manufactured by well known companies, at a reasonable price. This has been a successful concept for us throughout the years.

It’s important that we always remember we are also in the people business. We must always strive to satisfy our customers while consistently upholding sound business practices. Customer satisfaction is the backbone of our business and our uniqueness in the marketplace is based on the personal attention we provide to each prospective customer. We focus on the needs of our customers while providing sincere advice and professional guidance, in a prompt and business-like manner.

We’re privileged to have earned a high level of repeat business from our customers as well as their referrals of family members, friends and neighbors. We can’t afford to lose our reputation and edge in the marketplace by providing lesser quality products, substandard installations or discourteous attitudes.

We believe our sales, installation, and office personnel are some of the best in the business, and they treat everyone with respect and dignity.