Our business philosophy is simple: “If we treat people right, the word gets around.” This approach is the key ingredient that has kept Mr. Window growing for the past 30 years, and kept satisfied customers coming back for more as well as referring their friends, family, and neighbors to do business with Mr. Window.
Why choose Mr. Window:
- Your satisfaction with our work is guaranteed
- Thirty years in business with thousands of satisfied customers
- Locally owned and operated family business
- Window and door installers are trained professional employees of Mr. Window
Our Mission Statement
Our mission is to manage a professional specialty remodeling company while providing our employees an opportunity to earn a good living and have a comfortable work environment. We strongly feel that a happy, content employee is our best assurance of building and continuing a successful business. Our uniqueness in the marketplace is based on our personal attention towards our customers during the sales presentation, throughout the installation process, and long after with any follow-up services and specialty marketing plans. This personal and individual attention separates us from our competition. We want our name to instill respect from our competition as well as prospective and past customers.
Joe Guzzi - Owner
Shelley Williams – General Manager
“I don’t take my position with Mr. Window lightly. It is important to me that not only my team is happy but our customers are completely satisfied. There is power in a group of people who work together toward a common goal and here at Mr. Window we pride ourselves in that goal, which is A HAPPY CUSTOMER! Customer satisfaction is the backbone of our business and our uniqueness in the marketplace is based on personal attention to each customer’s desires. We realize a great amount of our customer base comes from repeat business from previous customers and their referrals of friends, family, and neighbors. Moreover, maintaining a small business environment awards us the opportunity to discuss any customer concerns that may arise, enabling us to resolve the issue quickly. I truly believe that this concept is what has assisted in the success of Mr. Window the past 30 years. Without major advertising in the paper, television or billboards, Mr. Window has remained a successful top-rated window business in Indianapolis. As stated before, we have a commitment to providing superior products and customer service. To solidify our great customer service throughout the years, we have earned 17 consecutive Super Service Awards from Angie’s List.”
James Eikman– Production Manager
Mike Sullivan – Sales Associate
Mike Louden – Installer
Shawn Walker – Installer
Matt Boyd – Installer
Devin Eikman – Installer
Goals, Concepts & Principles at Mr. Window
We sell and install windows and doors, and we service what we sell.
We work hard to maintain a top-notch reputation in the marketplace and consistently receive Angie’s List Super Saver Award. Less than 5% of the companies on Angie’s List are eligible for the award and a smaller percentage of companies are awarded the honor.
Our goal is to be the best window and door company in the Indianapolis area. There’s tough competition in our business. We face new challenges each and every day. In order to reach our goal, it’s mandatory that we demonstrate the highest level of professionalism while maintaining an acceptable level of profitability.
We do not try to be, nor do we want to be, known as the cheapest company in the business. Our business is built on the promise that we provide high quality products, manufactured by well known companies, at a reasonable price. This has been a successful concept for us throughout the years.
It’s important that we always remember we are also in the people business. We must always strive to satisfy our customers while consistently upholding sound business practices. Customer satisfaction is the backbone of our business and our uniqueness in the marketplace is based on the personal attention we provide to each prospective customer. We focus on the needs of our customers while providing sincere advice and professional guidance, in a prompt and business-like manner.
We’re privileged to have earned a high level of repeat business from our customers as well as their referrals of family members, friends and neighbors. We can’t afford to lose our reputation and edge in the marketplace by providing lesser quality products, substandard installations or discourteous attitudes.
We believe our sales, installation, and office personnel are some of the best in the business, and they treat everyone with respect and dignity.